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How do I add an email address to my safe senders list?

I need to add an email address to my email applications “safe senders” list to make sure I receive any emails from this address. How do I do this? 

How can I whitelist email addresses from specific senders to prevent emails from ending up in my Spam or Junk folder?

Answer:

Steps for adding an email to a safe senders list will vary by email application. Please review the following steps based on your local email application:

Gmail

To ensure that you receive emails in your inbox, you can add the email address to your contact list. If one of our mails has been moved to the spam folder, you can mark it “Not Spam” to whitelist it:

  1. In Gmail, navigate to the spam folder.
  2. Search for emails containing the domain you wish to whitelist (eg onlinegroups.net).
  3. Select all the emails shown.
  4. Click More and then Not spam.
  5. Create a filter for the address

OR 

Create a filter:

  1. Click the cog (sprocket) EWO Trader icon in the top-right corner, and then Settings
  2. Click on Filters and then Create a new filter
  3. Either
  • enter the domain of the email you want to whitelist in the From field or
  • enter the email address of the online group you want to whitelist in the To fieldClick

4. Create filter with this search

5. In the box headed When a message arrives that matches this search select Never send it to spam

6.Click the Create filter button


Outlook

  • For 2003, 2007 and Express
    1. Click Actions from the toolbar at the top of the screen.
    2. Click Junk E-mail > Junk E-mail Options…
    3. Click the Safe Sender tab.
    4. Click Add.
    5. Type in the email address you wish to add to your safe sender list.
    6. Click OK.
  • For 2010
    1. In Outlook, go to the Home tab.
    2. Click the Junk button.
    3. Choose “Junk E-Mail Options” from the drop-down list.
    4. Go to the Safe Senders tab.
    5. Type in either the email address or the domain name you wish to add.
    6. Click OK
  • For 2013
  1. In Outlook, go to the Home tab.
  2. Click Junk > Junk Email Options.
  3. Click the Safe Senders Tab
  4. Click Add. 
  5. In the Add address or domain box, enter the email address or the domain name you want to whitelist.
  6. Click OK and close the window.
  • Express
    1. In Outlook, go to the Tools menu.
    2. Click “Address Book”.
    3. Click New > New Contact from the drop-down menu.
    4. Type in email address and include any details you want.
    5. Click OK.


Yahoo

In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:

  1. Open your Yahoo mailbox.
  2. Click the address book icon under the Yahoo! Mail logo. When you roll your mouse over it, it will say Contacts.
  3. Click “New Contact”.
  4. Fill in the fields of your Contact.
  5. Click Save and mail from this sender should now be delivered to your Inbox.

If your email application is not included above, please visit this compiled list for steps in additional email applications.
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.